Complaints Procedure
At Scott Motor Finance each of our customers is important to us, and we believe our customers have the right to a fair, swift and courteous service at all times. We will endeavour to deal with complaints promptly, effectively and in a positive manner.
You can contact us in a variety of ways:
In Writing: Scott Motor Finance Ltd, Suite 3/1, Skypark 3, 14 Elliot Place, Glasgow, G3 8EP
By E-mail: customercare@scottmotorfinance.co.uk
By Telephone: 03330 144 572
1) We will aim to acknowledge your complaint within 5 working days of receipt of the complaint.
2) We will investigate your complaint and endeavour to send a final response within 4 weeks of receipt of the complaint. If we are unable to provide a final response within this time we will send an update.
3) We always aim to send a final response within 8 weeks of receipt of your complaint. In exceptional circumstances if we are unable to send a final response within this timeframe, we will write to you explaining why and confirm when we are likely to send a final response.
4) If more than 8 weeks from the date of your complaint has passed and a final response hasn't been issued or you are dissatisfied with the final response, you should write to:
Financial Ombudsman Service (FOS)
Exchange Tower
London
E14 9SR
Customers should refer the complaint to the Financial Ombudsman within 6 months of the date on the final response.
CONTACT
INFO
CUSTOMER SERVICES
customerservices@scottmotorfinance.co.uk
03330 144 562
UNDERWRITING / DEALER SUPPORT
underwriting@scottmotorfinance.co.uk
03331 880 573
© 2022 Scott Motor Finance Ltd, Company Registered in England & Wales
Company Registration Number : 11747507 | Registered Office Address: Pacific House, Fletcher Way, Parkhouse, Carlisle, England, CA3 0LJ
Authorised and Regulated by The Financial Conduct Authority | 912270.
Scott Motor Finance is a member of the Finance and Leasing Association, the official trade organisation of the motor finance industry. The FLA promotes best practice in the motor finance industry for lending and leasing to consumers and businesses.